Akubra Avalon Eucalypt

MEASURING YOUR HEAD SIZE

Heads come in all sizes, and in a surprising variety of shapes.

Although Akubra hats are adaptable, and will usually conform to differences in shape with a little wearing, it is essential that the size be correct for your head.

TO DETERMINE YOUR HAT SIZE FOLLOW THESE 3 SIMPLE STEPS:

• Measure the circumference around your head - approximately 12mm (1/2") above the ears
• Keep the dressmaker tape level and firm, across the temple and above the eyebrow ridges.
• Check the size chart given below.

NOTE: For in-between measurements use the next size up.

 
For an enduring fit with your new Akubra the following points should be considered:

•  The Sheepskin inner band of the hat may shrink slightly with use. Do not expect a tight-fitting hat to 'loosen up'
• In time, the hat will conform to your head shape. Initially, a slightly loose-fitting hat can be adjusted using folded tissue placed behind the inner band, then removed as the hat conforms to your head shape.

If you don't love your purchase from Titley’s Department Store, we will happily offer an exchange or refund providing the following conditions have been met:

1. The items must be returned with the original receipt within 30 days of purchase.
2. Items must be in a saleable condition with all labels/tickets attached. Item/s must be returned undamaged in the original packaging. Garments must not have been worn, and must not have any marks on them whatsoever.

Your return items will be assessed once they are received and an exchange or refund will be issued if the above conditions are met.

The cost of the return postage to Titley’s Department Store is the responsibility of the customer. Titley’s Department Store will not be held responsible for loss or damage of your return during transit.

Please complete the Returns Form that was sent to you with your order and include this with the item you wish to return. Or download the form HERE

Please post your return to:

Titley’s Department Store

60 Gill Street

Charters Towers QLD 4820

If your order arrives faulty or damaged in any way, contact us immediately (fashion@titleys.com.au or 07 47878015). We’ll do our best to resolve the situation as soon as possible.

If a fault appears in your product through normal wear, please contact us immediately using the above contacts.

Your item may need to be returned.

Once our warehouse receives the goods, our returns team will inspect them. 

Some faults may need to be assessed by the manufacturer before a refund or replacement can be issued. In this case, we will keep you as informed and updated as possible.

We will process your return within 1-3 business days of receiving your item. 

A full refund including shipping costs will be available for all goods with major faults/defects in accordance with Australian Consumer Law. 

If you have any questions or concerns, please do not hesitate to contact us at fashion@titleys.com.au or 07 4787 8015.